Job Posting:
Technical Support Engineer

Location:
🇪🇸 🇪🇸 Barcelona, Spain 🇪🇸 🇪🇸

About the job

Genesis Home Technology Architects, a leader in home technology solutions, is looking for a Technical Support Engineer to join our team in Castelldefels (#Barcelona). If you have a passion for technology, attention to detail, and enjoy working in a collaborative and dynamic environment, we want to meet you!

Role Description

This is a full-time role for a Technical Support Engineer located in Castelldefels. The Technical Support Engineer will be responsible for providing technical support, troubleshooting, trainings and customer service on a day-to-day basis.

Technical Knowledge & Skills Requirements:

  • Networks
  • Setup a full system (router, switches, access points, PDU)
  • VLAN
  • VPN
  • IGMP
  • STP
  • Telnet/SSH/Console
  • Wireless environment
  • Bands, channels, bandwidth
  • WiFi 6
  • Troubleshooting network problems
  • Wireshark, Metageek
  • KNX

Basic Functions:

  • Process RMAs
  • Reply to support tickets
  • Organize equipment shipping and pickup
  • Test returned equipment
  • Coordinate with manufacturers for solutions
  • Provide technical support (chat, phone calls, remote desktop)
  • On-site engineering support
  • Maintain and update showrooms
  • Training Center Maintenance

Other Functions:

  • Conduct online and in-person training
  • Build and document rack systems
  • Product Feature testing

Other Functions:

Mandatory: Spanish & English

Preferential: French / Italian / German / Portuguese

We Offer:

  • An innovative environment where technology transforms how we live, work, and play.
  • Growth opportunities in a leading company in premium home technology.
  • Office located in Castelldefels

Interested in joining our Tribe and being part of the future of home technology? 🚀

Send your CV to:  renato@genesis-tech.eu 

Our story is a #storyaboutpeople – learn more about our vision in our Manifesto >> 

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