Job Posting:
Technical Support Engineer
Location:
🇪🇸 🇪🇸 Barcelona, Spain 🇪🇸 🇪🇸
About the job
Genesis Home Technology Architects, a leader in home technology solutions, is looking for a Technical Support Engineer to join our team in Castelldefels (#Barcelona). If you have a passion for technology, attention to detail, and enjoy working in a collaborative and dynamic environment, we want to meet you!
Role Description
This is a full-time role for a Technical Support Engineer located in Castelldefels. The Technical Support Engineer will be responsible for providing technical support, troubleshooting, trainings and customer service on a day-to-day basis.
Technical Knowledge & Skills Requirements:
- Networks
- Setup a full system (router, switches, access points, PDU)
- VLAN
- VPN
- IGMP
- STP
- Telnet/SSH/Console
- Wireless environment
- Bands, channels, bandwidth
- WiFi 6
- Troubleshooting network problems
- Wireshark, Metageek
- KNX
Basic Functions:
- Process RMAs
- Reply to support tickets
- Organize equipment shipping and pickup
- Test returned equipment
- Coordinate with manufacturers for solutions
- Provide technical support (chat, phone calls, remote desktop)
- On-site engineering support
- Maintain and update showrooms
- Training Center Maintenance
Other Functions:
- Conduct online and in-person training
- Build and document rack systems
- Product Feature testing
Other Functions:
Mandatory: Spanish & English
Preferential: French / Italian / German / Portuguese
We Offer:
- An innovative environment where technology transforms how we live, work, and play.
- Growth opportunities in a leading company in premium home technology.
- Office located in Castelldefels
Interested in joining our Tribe and being part of the future of home technology? 🚀
Send your CV to:Â renato@genesis-tech.euÂ
Our story is a #storyaboutpeople – learn more about our vision in our Manifesto >>Â
